关于酒店专用词
一,酒店各部门名称,职位
酒店 hotel, inn, motel, express,
总经理 general manager, GM
驻店经理 resident manager, EAM, executive assistant manager 部门总监department director
政府事务经理 government affairs manager
总经理助理
值班经理部门经理department manager
副经理assistant manager
主管supvisor
房务总监 room division director
(1)前厅部 front office
接待员 receptionist
文员clerk,综合科员秘书secretary
大堂副理 assistant manager
接待处 reception desk
商务中心 business center
总机话务员operater
问讯处 information desk
收银处 cashier desk
礼宾部 concierge
金钥匙组织 UICH,union international concierge hotel
机场代表 hotel representative
行李员 bell boy, luggage boy, porter
门童 door boy,door man
租车中心car rental center
豪华轿车limousine
班车 shuttle bus
礼品小卖部 souvenir center, gift shop,koisk
购物中心shopping center
店员 shop assistant
电话间Telephone booth, koisk
电梯elevater
(2)客房部,管家部 housekeeping
客房部经理,行政管家 executive house keeper
楼层清洁员floor attendant, house keeper
行政楼层executive floor
无烟楼层non smoking floor
洗衣房 laundry room
1
布草房 linen room
餐具间,工作间Pantry room
公卫、保洁部 Public Area, PA
康乐中心 health club,health center
美发中心 barber shop,beauty salon
剪头发 hair cut
修发边 trim
洗手间 washing room, restroom, et, wc.
(
3)安保部 security department
安管员,保安,security guard
消防中心 fire controlling center
火警Fire alarm
(1)餐厅restaurant
(2)厨房kitchen
(3)酒吧bar
(4)咖啡厅 cafeteria
(5)管事部 stewarding department
(6)面包房 bakery room
餐具间,操作间Pantry room
送餐服务room service
宴会厅 ballroom
多功能厅 function room
包间private room
酒窖wine cellar
扒房 grilled room
厨师 cook
厨师长chef
行政总厨 executive chef
中餐厅 Chinese food restaurant
男服务员 waiter
女服务员 waitress
礼仪,领位员 hostess
西餐厅 western food restaurant
日餐厅 Japanese restaurant
韩式餐厅 Korean food restaurant
啤酒花园 beer garden
库管员
store keeper
酒吧 bar
大堂吧 lobby bar
调酒员 bartender
乐队 band
2
(1)客房销售room sales
(2)宴会销售部 Catering sales department
(3)预订部 reservation department
(4)公关部 public relations department, PR
销售代表 sales executive
团队协调员 group coordinator
销售副经理 assistant sales manager
销售经理 sales manager
高级销售经理
销售总监市场总监美工 artist
翻译 translator, interpreter
同声传译 simultaneous translation
人事培训部 personnel & training department
培训师trainer
培训经理 training manager
实习生trainee
工会Trade union
员工食堂Staff canteen
医务室Clinic room
医生doctor
护士 nurse
急救包 the first aid box
创可贴Bandet
财务总监financial controller
电脑部IT department
成本控制 cost control
出纳 cashier
信贷部 credit department
夜审 night auditer
采购部purchasing department
收货部receiving department
工程总监 chief engineer
助理工程师 assistant engineer
工程师 engineer
音响师 disk joker, DJ
音响Hi Fi set
木工 carpenter
3
瓦工 bricklayer
电工 electrician
二,各部门专用名词
客人 guest
VIP 贵宾
Welcome in Red carpet贵宾欢迎仪式
Check in CI 入住登记
Check out CO 结账离店
Walk in guest没有预订的.入住客人
No show guest预定未到的客人
护照 passport
身份证 identity card, ID
信用卡结账 pay by credit card
支票结账 pay by cheque, check
现金支付 pay in cash
账单bill,check
签单sign the bill
挂账 city ledger
逃帐,跑帐 bill evasion
押金 deposit
折扣 discount ,rebate
外币foreign currency
服务费Service charge,Surcharge,
小费tip
Small change 零钱
美元 dollar
港元 HONG KONG dollar
发票 invoice, receipt
服务费 service charge, surcharge
早餐券 breakfast coupon
礼券 voucher
加床 extra bed
间夜 room night
保险箱 safe box
万*钥匙Master key
房卡 room card
房间号码Room number
房间钥匙 room key
不吸烟区域No smoking area
签字(名词)signature
签字(动词)sign
失物招领lost & found
4
行李baggage, luggage
行李箱suitcase
单人间(单标间,大床房)single room,king size,queen size 双人间(双标间)twin room,double room
套房suite
跃层,复式duplex
公寓Apartment
写字间office
清洁房,干净房Clean room
脏房间Dirty room
可卖房available rooms
空房Vacant room
三O房,大修房 out of order room
请勿打扰do not disturb,DND
清洁剂detergent
刷子brush
拖把 mop
双锁double lock
床Bed
床垫mattress
床单Sheet
枕头Pillow
被子Quilt
毯子blanket
沙发Sofa
镜子Mirror
台灯table lamp
地灯 standing lamp
夜灯 night lamp
烟灰缸ashtray
火柴match
茶包tea bag
电视频道TV channel
酒店指南Hotel direction
空调 air conditioner
客房备品Amenity
篮子basket
香皂Soap
香波Shampoo
梳子Comb
牙刷Tooth brush
牙膏Toothpate
剃须刀Shaver